I would like to thank you and your staff – but particularly you – for your handling of our brother’s funeral. You and your staff were very helpful, sensitive, understanding and the funeral was great because it was simple and unsentimental, but in every way an appropriate memorial.
Before we had sorted out the details, I spoke to you and also spoke to Suzanne. From memory I was still quite emotional, but I really appreciate the kindness and patience that was extended to me.
You really are a credit to your company, and I’d like you to know that it makes such a difference when a family is going through a difficult time. Our brother’s death was unexpected, and so there was a lot of shock and raw emotions. Your kindness and handling of the family and ceremony was wonderful and professional.