Funeral Assistance

Sometimes a death may be unexpected or come at a difficult time and finding the resources to pay for a funeral for a loved one may be difficult.

We can help you in several ways. Call us for an appointment and we can go through your best options.

We will assess your circumstances and advise you on making arrangements to suit you as well as help you to apply for financial assistance that may be available to you.

Government financial assistance is available to you if you meet the income and assets eligibility criteria.  If you are unsure, call us and we can guide or you can call the Government Funeral Assistance Program directly on 1300 762 577.  If you are not eligible for the full contract payment by the government you may still be eligible for financial assistance in the form of payments from other Government agencies:

Bereavement allowance:

This allowance is subject to income and assets requirements and is payable to you if your partner (married or de-facto, opposite or same sex passes away)

Bereavement payment:

A payment made to you if your partner, your child or an adult for whom you have been caring dies and you have been receiving a Centrelink or Carer’s allowance

Funeral benefit:

A Funeral benefit towards the funeral costs of an eligible veteran or, in certain specific circumstances, their dependent is a one-off payment under the Veterans’ Entitlements Act 1986 (VEA)


Superannuation cannot generally be accessed before you reach your “preservation age”. However, in some specific circumstances, the law does allow you to access your superannuation early. These limited circumstances include specified compassionate grounds and proof of severe financial hardship.

Insurance Policies

Sometimes private health, sickness, accident or life insurance policies may help to pay funeral and other expenses. If you find that the person who has died had insurance, call the company and ask if assistance is available. Again, we can assist you in applying for these payments in the shortest possible timeframe.

Not sure where to find help ?

If you are unsure whether you are eligible for any of these payments, or find that you are not eligible but still unsure how to pay for a funeral, don’t hesitate to meet with one of our compassionate arrangers and find out how we can help.

A useful list of agencies to contact when someone passes away

Preferred funeral director
Executor of Will
Minister of religion
Funeral bond
Prepaid funeral
Funeral insurance
Department of Veterans’ Affairs
Foreign pension authority
Superannuation fund
Clubs (for example, the RSL)
Banks, credit unions, etc
Public Trustee
Credit card/hire purchase
Insurance companies
Social worker
Hearing centre
Health professionals (physiotherapist, dentist, podiatrist, optometrist etc)
Health benefits fund
Local electricity authority
Gas supply company
Local council (rates/Meals on Wheels)
Telephone company
Vehicle registration and licencing authorities
Electoral Office
Australian Taxation Office
Professional bodies (e.g. solicitor, accountant)
Public services (library)
Post Office

Sensible Funerals

Sensible Funerals was founded by my father, the late Keith Russell, on the philosophy that a funeral does not have to be elaborate and cost a fortune for it to be dignified and respectful.